Skip to content
NEW IN
SHOP ALL
SHOP BY COLLECTION
IMPACT
ABOUT US
COMMUNITY

Your cart is empty

Welcome back!
To access to your account and add items to your Wishlist
Recover password

Please enter your email:

Remember your password?
Join us first time:
and get 10% discount for your first purchase

By subscribing, you agree to our Privacy Policy
and Terms & Conditions.

Search
FREE WORLDWIDE DELIVERY. T&Cs APPLY.
  • SHOP
    • NEW IN
    • SHOP ALL
    • SHOP BY COLLECTION
  • IMPACTIMPACT
  • ABOUT USABOUT US
  • COMMUNITYCOMMUNITY
THE MODEST BRAND
FREE WORLDWIDE DELIVERY. T&Cs APPLY.

DOMESTIC SHIPPING

  • East Malaysia within 3-5 business days — Free on orders above RM200, orders under RM200 will be charged RM6
  • West Malaysia within 5-7 business days - Free on orders above RM200, orders under RM200 will be charged RM8. 
  • Klang Valley (orders placed before 5PM, Mon - Fri) within the same day - RM20

INTERNATIONAL SHIPPING
The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery.  International orders typically arrive between 7 to 10 working days.

We offer FREE standard shipping on orders that meet the following criteria:

  • Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75
  • Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8
  • Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72
  • UAE within 7-10 business days  — Free on orders above SAR600, orders under SAR600 will be charged SAR75
  • Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50
  • Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200
  • Australia within 7-10 business days  — Free on orders above AUD200, orders under AUD200 will be charged AUD25
  • Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10
  • USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20
  • United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10
  • Sweden within 7-10 business days - Free on orders above SEK500, orders under SEK500 will be charged SEK125
  • Rest of the world within  7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20

SHIPPING TRACKING
You can track your order with the tracking information provided in your shipment notification email. 

It may take up to 24 hours for your tracking number to be activated. 

REFUSED SHIPMENT
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at hello@themodestbrand.co so we can get you sorted.

REDIRECTING AN ORDER
Please make sure your shipping address is correct as we can’t redirect orders once items have been processed. Sorry!

RETURNS & EXCHANGES

Here at THE MODEST BRAND, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point.

You have 21 days from receiving your order to return/exchange your purchase.
To initiate an exchange or return:

  • Log in to your TMB account.
  • Check your order history and click Return.
  • Select the items you would like to return.
  • A return notification will be sent to your email address.
  • Select your preferred method of return - drop off or schedule a pick up.

Drop off
Drop off your returns at the nearest location.
Malaysia - Click here.
International - Click here.

Scheduling a pick up.
Click here to schedule a pick up.
Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.

Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.

RETURNS POLICY
If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.

Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

RETURNS & EXCHANGE CONDITIONS

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.

GENERAL FAQ

SECURITY POLICY

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

PAYMENT OPTIONS

Credit Cards

We accept Visa, MasterCard and American Express cards.

SHIPPING METHODS & COST

DOMESTIC SHIPPING WITHIN MALAYSIA (MY)

Domestic shipping is FREE over RM200, otherwise it is RM6 (East Malaysia) & RM8 (West Malaysia).  

COST & EXPECTED ARRIVAL

Standard -

East Malaysia: RM6, 3 - 5 Business Days

West Malaysia: RM8, 5 - 7 Business Days

Express -

Applicable for Klang Valley, MY Monday-Friday, before 5PM: RM20, Same Day Delivery.

Orders received on Friday, after 5PM and on the weekends will be fulfilled on Monday.

INTERNATIONAL SHIPPING

The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery. International orders typically arrive between 7 to 10 working days.

We offer FREE standard shipping on orders that meet the following criteria:

Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75

Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8

Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72

UAE within 7-10 business days  — Free on orders above SAR600, orders under SAR600 will be charged SAR75

Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50

Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200

Australia within 7-10 business days  — Free on orders above AUD200, orders under AUD200 will be charged AUD25

Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10

USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20

United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10

Sweden within 7-10 business days - Free on orders above SEK500, order under SEK500 will be charged SEK125

Rest of the world within  7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20

SHIPPING TRACKING

You can track your order with the tracking information provided in your shipment notification email.

It may take up to 24 hours for your tracking number to be activated.

REFUSED SHIPMENTS 

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at hello@themodestbrand.co so we can get you sorted.

REDIRECTING AN ORDER

Please make sure your shipping address is correct as we can’t redirect orders once items have been processed.  Sorry!

Here at THE MODEST BRAND, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point. 

You have 21 days from receiving your order to return/exchange your purchase. 

To initiate an exchange or return:

Log in to your TMB account.

Check your order history and click Return. 

Select the items you would like to return.

A return notification will be sent to your email address. 

Select your preferred method of return - drop off or schedule a pick up. 

Drop off

Drop off your returns at the nearest location. 

Malaysia - Click here. 

International - Click here. 

Scheduling a pick up 

Click here to schedule a pick up. 

Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing,  please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.

Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return. 

RETURNS POLICY

If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or credit within 21 days of arrival.

Shipping fees are non-refundable. 

All sale items are non-refundable and are not eligible for exchange.

RETURNS & EXCHANGE CONDITIONS

For all returns or exchanges:

Items must not be washed, worn or damaged.

All original tags must be attached.

Our size chart serves as a general guideline for helping you find the right size by using your measurements. Need more help? Reach out to our team and we can help you with all things sizing.

TAX & DUTIES 
To ensure a seamless shopping experience, all prices include the relevant import taxes and duties regardless of your shipping destination. Delivery charges, however, are excluded.

For further enquires, please email hello@themodestbrand.co.

SIZING

Our size chart serves as a general guideline for helping you find the right size by using your measurements. Need more help? Reach out to our team and we can help you with all things sizing.

WHEN WILL MY ORDER SHIP? WHEN WILL I RECEIVE IT?

Domestic orders within MY typically ship within 1-2 business days and will arrive 3-5 business days after your order is placed for West Malaysia (WM) and 5 - 7 business days for East Malaysia (EM). For international orders, please allow up to 7-10 business days for your package to arrive. Once your order is placed, you should receive a confirmation email within 24 hours with a link to track your order, and another email once it ships. 

WHAT IS YOUR RETURN POLICY?

If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). We are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.

If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.

Shipping fees are non-refundable. 

To process and verify your return, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co. 

HOW DO I START A RETURN OR EXCHANGE?

Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point. 

You have 21 days from receiving your order to return/exchange your purchase. 

To initiate an exchange or return:

Log in to your TMB account.

Check your order history and click Return. 

Select the items you would like to return.

A return notification will be sent to your email address. 

Select your preferred method of return - drop off or schedule a pick up. 

Drop off

Drop off your returns at the nearest location. 

Malaysia - Click here. 

International - Click here. 

Scheduling a pick up. 

Click here to schedule a pick up. 

Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing,  please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.

Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return. 

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

Once we receive your exchange or return, please allow 3-5 business days for our team to process it.

MY ORDER SAYS DELIVERED BUT I NEVER RECEIVED IT.

Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. If you have any questions related to your items to be delivered, please contact us at hello@themodestbrand.co.

HOW SHOULD I CARE FOR TMB WEAR?

Please refer to the care label for the recommended cleaning method to keep your TMB wear in the best shape possible. 

WHAT’S THE BEST WAY TO FIND OUT ABOUT NEW DROPS, FLASH SALES, OR SPECIAL OFFERS?

Subscribe to our newsletter for more information. You can also follow us on Instagram.

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT’S BEEN PLACED?

We can’t make any promises, but we’ll give it our best shot. Email us ASAP at hello@themodestbrand.co for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been processed. However, you are free to place a new order. 

All sale items are non-refundable and are not eligible for exchange.

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?

Send us an email at hello@themodestbrand.co and our customer experience team will take great care of you. You can expect a reply from us within 24-48 business hours during our business hours, Monday-Sunday, from 9AM-6PM (GMT+8).

HOW DO DISCOUNT CODES WORK?

Only one discount code or promotion can be applied per order. Discount codes or promotions cannot be retroactively applied.

HOW MUCH DOES SHIPPING COST WITHIN MY?

All domestic orders over RM200 now ship for free. Anything under that – it's just RM6 for West Malaysia and RM8 for East Malaysia. .

WHAT ABOUT INTERNATIONAL SHIPPING? 

The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery. International orders typically arrive between 7 to 10 working days.

We offer FREE standard shipping on orders that meet the following criteria:

Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75

Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8

Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72

UAE within 7-10 business days  — Free on orders above SAR600, orders under SAR600 will be charged SAR75

Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50

Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200

Australia within 7-10 business days  — Free on orders above AUD200, orders under AUD200 will be charged AUD25

Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10

USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20

United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10

Sweden within 7-10 business days - Free on orders above SEK500, order under SEK500 will be charged SEK125

Rest of the world within  7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20

WHAT SIZE AM I?

Check out our size guide for detailed fit information. Still not sure? DM us on Instagram or email our team at hello@themodestbrand..co and we can help you with all things style and sizing. 

WHERE DO YOU MAKE YOUR CLOTHING?

Our collections are designed in Malaysia and manufactured in China. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.

IS THE MODEST BRAND SUSTAINABLE?

While the apparel industry isn’t technically sustainable, THE MODEST BRAND is committed to producing quality modest athleisure wear that minimizes our environmental impact. With eco-consciousness being one of our core values, we optimize the use of materials such as recycled polyester, recycled nylon and recycled cotton. Every single product in our collections — down to the packaging — is environmentally friendly, and we are constantly exploring and expanding the use of eco-certified materials.

WHERE CAN I SHOP FOR THE MODEST BRAND PHYSICALLY?

Currently, TMB is sold exclusively online at www.themodesbrand.co

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES?

Please send us a detailed email at hello@themodestbrand.co and our team will connect you with the right person.  

HOW SOON WILL I RECEIVE MY REFUND?

5-7 Business days

  • DELIVERY & RETURNS

    DOMESTIC SHIPPING

    • East Malaysia within 3-5 business days — Free on orders above RM200, orders under RM200 will be charged RM6
    • West Malaysia within 5-7 business days - Free on orders above RM200, orders under RM200 will be charged RM8. 
    • Klang Valley (orders placed before 5PM, Mon - Fri) within the same day - RM20

    INTERNATIONAL SHIPPING
    The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery.  International orders typically arrive between 7 to 10 working days.

    We offer FREE standard shipping on orders that meet the following criteria:

    • Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75
    • Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8
    • Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72
    • UAE within 7-10 business days  — Free on orders above SAR600, orders under SAR600 will be charged SAR75
    • Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50
    • Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200
    • Australia within 7-10 business days  — Free on orders above AUD200, orders under AUD200 will be charged AUD25
    • Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10
    • USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20
    • United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10
    • Sweden within 7-10 business days - Free on orders above SEK500, orders under SEK500 will be charged SEK125
    • Rest of the world within  7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20

    SHIPPING TRACKING
    You can track your order with the tracking information provided in your shipment notification email. 

    It may take up to 24 hours for your tracking number to be activated. 

    REFUSED SHIPMENT
    We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at hello@themodestbrand.co so we can get you sorted.

    REDIRECTING AN ORDER
    Please make sure your shipping address is correct as we can’t redirect orders once items have been processed. Sorry!

    RETURNS & EXCHANGES

    Here at THE MODEST BRAND, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

    Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point.

    You have 21 days from receiving your order to return/exchange your purchase.
    To initiate an exchange or return:

    • Log in to your TMB account.
    • Check your order history and click Return.
    • Select the items you would like to return.
    • A return notification will be sent to your email address.
    • Select your preferred method of return - drop off or schedule a pick up.

    Drop off
    Drop off your returns at the nearest location.
    Malaysia - Click here.
    International - Click here.

    Scheduling a pick up.
    Click here to schedule a pick up.
    Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.

    Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

    PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.

    RETURNS POLICY
    If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.

    Shipping fees are non-refundable.

    All sale items are non-refundable and are not eligible for exchange.

    RETURNS & EXCHANGE CONDITIONS

    For all returns or exchanges:

    • Items must not be washed, worn or damaged.
    • All original tags must be attached.
  • HELP
  • CONTACT US
    Hi! How can we help you?

DOMESTIC SHIPPING

  • East Malaysia within 3-5 business days — Free on orders above RM200, orders under RM200 will be charged RM6
  • West Malaysia within 5-7 business days - Free on orders above RM200, orders under RM200 will be charged RM8. 
  • Klang Valley (orders placed before 5PM, Mon - Fri) within the same day - RM20

INTERNATIONAL SHIPPING
The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery.  International orders typically arrive between 7 to 10 working days.

We offer FREE standard shipping on orders that meet the following criteria:

  • Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75
  • Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8
  • Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72
  • UAE within 7-10 business days  — Free on orders above SAR600, orders under SAR600 will be charged SAR75
  • Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50
  • Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200
  • Australia within 7-10 business days  — Free on orders above AUD200, orders under AUD200 will be charged AUD25
  • Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10
  • USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20
  • United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10
  • Sweden within 7-10 business days - Free on orders above SEK500, orders under SEK500 will be charged SEK125
  • Rest of the world within  7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20

SHIPPING TRACKING
You can track your order with the tracking information provided in your shipment notification email. 

It may take up to 24 hours for your tracking number to be activated. 

REFUSED SHIPMENT
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at hello@themodestbrand.co so we can get you sorted.

REDIRECTING AN ORDER
Please make sure your shipping address is correct as we can’t redirect orders once items have been processed. Sorry!

RETURNS & EXCHANGES

Here at THE MODEST BRAND, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point.

You have 21 days from receiving your order to return/exchange your purchase.
To initiate an exchange or return:

  • Log in to your TMB account.
  • Check your order history and click Return.
  • Select the items you would like to return.
  • A return notification will be sent to your email address.
  • Select your preferred method of return - drop off or schedule a pick up.

Drop off
Drop off your returns at the nearest location.
Malaysia - Click here.
International - Click here.

Scheduling a pick up.
Click here to schedule a pick up.
Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.

Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.

RETURNS POLICY
If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.

Shipping fees are non-refundable.

All sale items are non-refundable and are not eligible for exchange.

RETURNS & EXCHANGE CONDITIONS

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.

If you need help placing an order, tracking your delivery or arranging for exchange, we’re here to help.

Email us at hello@themodestbrand.co

SIZING
Our size chart serves as a general guideline for helping you find the right size by using your measurements. Need more help? Reach out to our team and we can help you with all things sizing.

WHEN WILL MY ORDER SHIP? WHEN WILL I RECEIVE IT?
Domestic orders within MY typically ship within 1-2 business days and will arrive 3-5 business days after your order is placed for West Malaysia (WM) and 5 - 7 business days for East Malaysia (EM). For international orders, please allow up to 7-10 business days for your package to arrive. Once your order is placed, you should receive a confirmation email within 24 hours with a link to track your order, and another email once it ships.

WHAT IS YOUR RETURN POLICY?
If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). We are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.

If you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned by your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.

Shipping fees are non-refundable.

To process and verify your return, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co

HOW DO I START A RETURN OR EXCHANGE?
Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point.

You have 21 days from receiving your order to return/exchange your purchase.
To initiate an exchange or return:
  • Log in to your TMB account.
  • Check your order history and click Return.
  • Select the items you would like to return.
  • A return notification will be sent to your email address.
  • Select your preferred method of return - drop off or schedule a pick up.
Drop off
Drop off your returns at the nearest location.
Malaysia - Click here.
International - Click here.

Scheduling a pick up.
Click here to schedule a pick up.
Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co

Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.

PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive store credit for your return.

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
Once we receive your exchange or return, please allow 3-5 business days for our team to process it.

MY ORDER SAYS DELIVERED BUT I NEVER RECEIVED IT.
Please double check that the shipping address you used matches your location. If so, check with your neighbors to make sure someone near you didn’t receive your package by mistake. If you have any questions related to your items to be delivered, please contact us at hello@themodestbrand.co.

HOW SHOULD I CARE FOR TMB WEAR?
Please refer to the care label for the recommended cleaning method to keep your TMB wear in the best shape possible.

WHAT’S THE BEST WAY TO FIND OUT ABOUT NEW DROPS, FLASH SALES, OR SPECIAL OFFERS?
Subscribe to our newsletter for more information. You can also follow us on Instagram.

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT’S BEEN PLACED?
We can’t make any promises, but we’ll give it our best shot. Email us ASAP at hello@themodestbrand.co for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been processed. However, you are free to place a new order.
All sale items are non-refundable and are not eligible for exchange.

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?
Send us an email at hello@themodestbrand.co and our customer experience team will take great care of you. You can expect a reply from us within 24-48 business hours during our business hours, Monday-Sunday, from 9AM-6PM (GMT+8).

HOW DO DISCOUNT CODES WORK?
Only one discount code or promotion can be applied per order. Discount codes or promotions cannot be retroactively applied.

HOW MUCH DOES SHIPPING COST WITHIN MY?
All domestic orders over RM200 now ship for free. Anything under that – it's just RM6 for West Malaysia and RM8 for East Malaysia. 

WHAT ABOUT INTERNATIONAL SHIPPING?
The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery.

Non-MY residents: Please note that your order ships from Malaysia and may be subject to additional customs fees upon delivery. While we try our very best to keep international shipping costs low, your country’s import fees are out of our control.

Thank you for your kind understanding.

WHAT SIZE AM I?
Check out our size guide for detailed fit information. Still not sure? DM us on Instagram or email our team at hello@themodestbrand.co and we can help you with all things style and sizing.

WHERE DO YOU MAKE YOUR CLOTHING?
Our collections are designed in Malaysia and manufactured in China. We have a close relationship with all of our production partners to ensure they maintain safe working environments and provide liveable wages.

IS THE MODEST BRAND SUSTAINABLE?
While the apparel industry isn’t technically sustainable, The Modest Brand is committed to producing quality modest athleisure wear that minimizes our environmental impact. With eco-consciousness being one of our core values, we optimize the use of materials such as recycled polyester, recycled nylon and recycled cotton. Every single product in our collections — down to the packaging — is environmentally friendly, and we are constantly exploring and expanding the use of eco-certified materials.

WHERE CAN I SHOP FOR THE MODEST BRAND PHYSICALLY?
Currently, TMB is sold exclusively online at www.themodesbrand.co

WHO CAN I CONTACT ABOUT PRESS RELATED INQUIRIES?
Please send us a detailed email at hello@themodestbrand.co and our team will connect you with the right person.

HOW SOON WILL I RECEIVE MY REFUND?
5-7 Business days