East Malaysia within 3-5 business days — Free on orders above RM200, orders under RM200will be charged RM6
West Malaysia within 5-7 business days - Free on orders above RM200, orders under RM200 will be charged RM8.
Klang Valley (orders placed before 5PM, Mon - Fri) within the same day - RM20
INTERNATIONAL SHIPPING The shipping fee is calculated automatically at the checkout page after you have chosen the country for delivery. International orders typically arrive between 7 to 10 working days.
We offerFREEstandard shipping on orders that meet the following criteria:
Saudi Arabia within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75
Bahrain within 7-10 business days — Free on orders above BHD60, orders under BHD60 will be charged BHD8
Qatar within 7-10 business days — Free on orders above QAR700, orders under QAR700 will be charged QAR72
UAE within 7-10 business days — Free on orders above SAR600, orders under SAR600 will be charged SAR75
Israel within 7-10 business days — Free on orders above ILS350, orders under ILS350 will be charged ILS50
Turkey within 7-10 business days — Free on orders above TRY1,500, orders under TRY1,500 will be charged TRY200
Australia within 7-10 business days — Free on orders above AUD200, orders under AUD200 will be charged AUD25
Europe within 7-10 business days— Free on orders above €50, orders under €50 will be charged €10
USA within 7-10 business days — Free on orders above USD200, orders under USD200 will be charged USD20
United Kingdom within 7-10 business days - Free on orders above GBP50, orders under GBP50 will be charged GBP10
Sweden within 7-10 business days - Free on orders above SEK500, orders under SEK500 will be charged SEK125
Rest of the world within 7-10 business days— Free on orders above USD200, orders under USD200 will be charged USD20
SHIPPING TRACKING You can track your order with the tracking information provided in your shipment notification email.
It may take up to 24 hours for your tracking number to be activated.
REFUSED SHIPMENT We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us at hello@themodestbrand.co so we can get you sorted.
REDIRECTING AN ORDER Please make sure your shipping address is correct as we can’t redirect orders once items have been processed. Sorry!
RETURNS & EXCHANGES
Here at THE MODEST BRAND, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home and let us know straight away if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address or you can opt to drop it off at your nearest drop off point.
You have 21 days from receiving your order to return/exchange your purchase. To initiate an exchange or return:
Log in to your TMB account.
Check your order history and click Return.
Select the items you would like to return.
A return notification will be sent to your email address.
Select your preferred method of return - drop off or schedule a pick up.
Drop off Drop off your returns at the nearest location. Malaysia - Click here. International - Click here.
Scheduling a pick up. Click here to schedule a pick up. Please ensure that all 3 return proforma invoices are included in the return package. If your proforma invoices are missing, please reach out to our friendly TMB team for assistance at hello@themodestbrand.co.
Items must be returned to us unused with all TMB tags and labels still attached. Returns that do not meet our policy will be sent back to you.
PLEASE NOTE: if you request an item for exchange, your items are not guaranteed in stock and will only be reserved for you once your return items have been dropped off & scanned at your shipping carrier. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange items are still in stock. If your requested items are no longer in stock, you will automatically receive a refund for your return.
RETURNS POLICY If you’re not happy with your purchase, you can return or exchange any new, unworn items within 21 days of receiving your delivery (unless otherwise stated upon purchasing). For standard purchases, we are unable to accept any returns or exchanges after 21 days of receiving your item(s). Items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund within 21 days of arrival.
Shipping fees are non-refundable.
All sale items are non-refundable and are not eligible for exchange.
